Frequently Asked Questions

Frequently Asked Questions
PolyPaper Industries, Inc.
Ordering & Products
What types of packaging supplies do you offer?
We offer corrugated boxes, poly mailers, bubble wrap, stretch film, packing tape, kraft paper, and custom-printed solutions. Visit our Products Page for details.
Do you offer custom-printed packaging?
Yes! We offer custom branding on packaging items such as mailers, boxes, and tape. Email [email protected] for a quote.
Is there a minimum order quantity?
MOQ varies by item. Stock products typically have low minimums; custom-printed items may require higher quantities. Contact us for details.
Shipping & Delivery
How long does it take to process my order?
Orders are processed within 1–2 business days. You’ll receive tracking info as soon as your order ships.
Do you offer expedited shipping?
Yes, we offer 2-day and overnight shipping options. Freight is also available for bulk orders.
Do you ship internationally?
Currently, we ship within the U.S. only. For international requests, contact us directly.
Returns & Refunds
What is your return policy?
Unused, unopened items can be returned within 30 days. Custom and clearance items are non-returnable. See our Return Policy for full terms.
How do I start a return?
Email [email protected] with your order number and reason. We'll guide you through the process.
When will I receive my refund?
Refunds are issued within 5–7 business days after we receive and inspect your return.
Billing & Accounts
Do you offer business accounts or bulk pricing?
Yes. Contact [email protected] to set up a business account or inquire about volume discounts.
What payment methods do you accept?
We accept all major credit cards, ACH payments, and purchase orders (for approved accounts).
Support & Contact
How can I contact customer service?
Email [email protected] or call us at [Insert Phone Number], Monday–Friday, 9AM–5PM EST.
Where is PolyPaper Industries, Inc. located?
We are located at [Insert Address]. Our fulfillment center ships from the same location.