Frequently Asked Questions

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Frequently Asked Questions

PolyPaper Industries, Inc.

Ordering & Products

What types of packaging supplies do you offer?

We offer corrugated boxes, poly mailers, bubble wrap, stretch film, packing tape, kraft paper, and custom-printed solutions. Visit our Products Page for details.

Do you offer custom-printed packaging?

Yes! We offer custom branding on packaging items such as mailers, boxes, and tape. Email [email protected] for a quote.

Is there a minimum order quantity?

MOQ varies by item. Stock products typically have low minimums; custom-printed items may require higher quantities. Contact us for details.

Shipping & Delivery

How long does it take to process my order?

Orders are processed within 1–2 business days. You’ll receive tracking info as soon as your order ships.

Do you offer expedited shipping?

Yes, we offer 2-day and overnight shipping options. Freight is also available for bulk orders.

Do you ship internationally?

Currently, we ship within the U.S. only. For international requests, contact us directly.

Returns & Refunds

What is your return policy?

Unused, unopened items can be returned within 30 days. Custom and clearance items are non-returnable. See our Return Policy for full terms.

How do I start a return?

Email [email protected] with your order number and reason. We'll guide you through the process.

When will I receive my refund?

Refunds are issued within 5–7 business days after we receive and inspect your return.

Billing & Accounts

Do you offer business accounts or bulk pricing?

Yes. Contact [email protected] to set up a business account or inquire about volume discounts.

What payment methods do you accept?

We accept all major credit cards, ACH payments, and purchase orders (for approved accounts).

Support & Contact

How can I contact customer service?

Email [email protected] or call us at [Insert Phone Number], Monday–Friday, 9AM–5PM EST.

Where is PolyPaper Industries, Inc. located?

We are located at [Insert Address]. Our fulfillment center ships from the same location.

What file formats do you accept?

We accept all standard artwork formats. Send us your artwork and we'll provide an online proof within 24 hours. You can request changes to your proof and we will make changes until you completely satisfied.
While we accept all standard artwork formats, we recommend uploading vector artwork when possible. Otherwise we recommend that your artwork be at least 300 pixels per inch.

Can I request a change after I approve my proof?

No, unfortunately changes cannot be made after your final approval. Once your final approval received we automatically add your order to our production queue and aim to ship it as fast as possible.

What if my artwork is low quality?

Unfortunately we do not recommend uploading low quality artwork. As the quality of your printed product all be unacceptable.

Can you resize my artwork for me?

Unfortunately it is almost impossible to up scale artwork. The artwork must be redrawn in higher resolution on your side.

Is it possible to update artwork I just submitted?

Yes, you can update artwork by either emailing us the changes you want or, when you receive your first proof, you can select "request changes" to provide us with new instructions and also new artwork.
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